Legal Terms

These Terms & Conditions govern your use of the Parhelia platform and the purchase of physical gold products. By using this platform, you agree to be bound by these terms.

All purchases are subject to successful KYC verification and in-store identity confirmation at the time of collection. Parhelia reserves the right to refuse service where identity cannot be confirmed.

Prices are displayed in Singapore Dollars (SGD) and are locked for 5 minutes upon entering the checkout page. Parhelia is not liable for price fluctuations during the checkout process.

Full legal text — including dispute resolution, limitation of liability, and governing law provisions — will be provided by legal counsel prior to platform launch.

Parhelia Pte Ltd collects, uses, and discloses personal data in accordance with the Singapore Personal Data Protection Act (PDPA), Chapter 26 of 2012.

Data We Collect

• Mobile number (for account registration); email address (collected during KYC verification); name and address (collected during KYC)
• One-time codes sent to verify your identity for sign-in and sensitive actions
• Identity document details and photographs (for KYC compliance)
• Transaction records (for regulatory audit trail)

How We Use Your Data

• To verify your identity in compliance with AML regulations
• To process and fulfil your orders
• To send transactional notifications (OTP, order status, collection alerts)
• To maintain legally required audit records for a minimum of 7 years

We obtain your explicit consent at registration. You may withdraw consent or request data access/correction by contacting us. Some data cannot be deleted due to regulatory retention requirements.

Data Protection Officer

For questions about this Privacy Policy, to withdraw consent, or to request access to or correction of your personal data, contact our Data Protection Officer at admin@parheliasg.com.

All gold purchases must be collected in person at our authorised retail location. Remote or postal delivery is not available.

• Identity requirement: You must present the original identity document used for KYC verification. Photocopies and digital copies are not accepted.
• Identity verification: A staff member will check the identity document you presented against your KYC records before releasing your gold. No collection code is required.
• Proxy collection: Gold cannot be collected by a third party on your behalf.
• Failed verification: If identity cannot be confirmed, collection will be refused and a refund will be processed. You will be notified via your registered email and SMS.
• No-show: Orders remain active indefinitely until collected. There is no automatic cancellation.

Gold prices can be highly volatile. Past performance is not indicative of future results and you may incur significant losses. Gold does not pay interest or dividends. Returns depend entirely on price appreciation, which is uncertain. Liquidity risk: Some gold products may be difficult or costly to sell quickly at a fair price. Counterparty risk: Products such as certificates or allocated/unallocated storage expose you to the solvency and operational risks of the issuer, custodian, or dealer. Storage and insurance costs reduce net returns; loss, theft or damage may not be fully covered. Physical gold may vary in purity or authenticity — verify provenance and independent assaying where relevant. Gold valuations can be affected by foreign exchange movements and geopolitical events. Tax treatment and regulatory protections vary by product and jurisdiction; gold investments may not be covered by deposit insurance or investor protection schemes in Singapore. Trading, storage, custody, management and exit fees can materially affect returns — read all product documents carefully. Leveraged gold products carry greater risk, including the potential for losses exceeding your initial investment. Dealers may have commercial interests that influence pricing and advice. Before investing, ensure you understand the specific product's terms, risks and costs, and consider seeking independent financial, tax and legal advice tailored to your circumstances.