American Gold Eagle

PARHELIA TERMS AND CONDITIONS

1. Legal Entity

PARHELIA Pte. Ltd. uses the names of “PARHELIA” on the web site www.parheliasg.com. These names refer to the company PARHELIA Pte. Ltd., incorporated in Singapore with company registration number 202221636Z.

2. Acceptance of Terms and Conditions

By placing an order with PARHELIA Pte. Ltd. (PARHELIA), the Customer confirms that he/she has read and accepted the Terms and Conditions as stipulated in this text. Unless explicitly specified, these Terms and Conditions apply to all orders regardless of whether these are buy orders, sell orders, scrap orders, storage orders and regardless of whether the orders are placed through the website, in person, by telephone, by e-mail or otherwise. Unless explicitly specified, these Terms and Conditions also apply to all orders regardless of which location or jurisdiction products or services are offered. By placing an order with PARHELIA, the Customer agrees to the Terms and Conditions stipulated in this text.

3. Variation

PARHELIA may amend or vary these Terms and Conditions at any time by posting a revised version on its website. The revised version will be effective upon posting. If the revised version includes a substantial change, the Customer will be notified with 7 days prior notice using the e-mail on the Customer's PARHELIA account.

4. Interpretations

In these Terms and Conditions :

“Agreement” means the binding agreement entered into when a Customer places an Order with PARHELIA that a Customer enters into.

“Bullion” means bullion bars and coins, in gold, silver, platinum or palladium in physical form.

“PARHELIA” means PARHELIA Pte Ltd.

“PARHELIA Account” or “PARHELIA account” means an account maintained by PARHELIA on behalf of a Customer for transacting, holding and storing Products, Services and PARHELIA Account Balances.

“PARHELIA Account Balance” is a Customer’s pre-payment of money to PARHELIA for their purchase of Products and Services.

“Cryptocurrencies” mean digital currencies in which encryption techniques are used to regulate the generation of units of currency and verify the transfer of funds, operating independently of a central bank such as e.g. but not limited to Bitcoin, Bitcoin Cash, Ethereum and Litecoin.

“Customer” means a person that registers any account on any of PARHELIA’s Website, or transacts with PARHELIA on any Product or Service.

“Customer Due Diligence” or “CDD” both mean a due diligence enquiry on a Customer to obtain Know-Your-Customer information for the purpose of compliance with any regulatory regime or policy of PARHELIA which will include requests for information and documents relating to the Customer’s identity and finances such as the Customer’s identification documents, income, source of wealth, and source of funds.

“GST” means the tax which is charged on the supply of goods and services and on the importation of goods in accordance with the GST Act.

"GST Act” means the Goods and Services Tax Act 1993.

“Investment Precious Metals” means precious metals of which the supply and import are exempt from GST under the GST Act.

“Order” or “order” means a purchase, sale or storage request placed by a Customer, either online, in person, via phone, via email or via any other method of communication that has been accepted by PARHELIA.

“Product” or “product” means any product provided, sold, offered or carried by PARHELIA, whether on a Website or in a physical store, in or at whatever location or jurisdiction.

“Service” or “service” means any service provided, sold or offered by PARHELIA, whether on a Website or in a physical store, in or at whatever location or jurisdiction.

“Terms and Conditions” means the terms and conditions stipulated in this text as update from time to time.

“US Free Shipping Sum” means the amount in respect of “US Free Shipping Sum” amount specified in Annex 2 – Schedule of Shipping Fees.

“US Shipping Fee” means a shipping fee in the amount for “US Shipping Fee” as specified in Annex 2 – Schedule of Shipping Fees.

“Website”, “website” or ”web site” means the any website owned and registered by PARHELIA Pte Ltd, including, but not limited to,

References to “includes,” “including,” “including but not limited to,” “including without limitation” and words or phrases of similar import shall be deemed to have the same meaning as the words “include(s)” and “including” and shall not be deemed to be terms of limitation but rather be deemed to be followed by the words “without limitation.” References to “such as” shall also not be deemed to be a term of limitation but rather also be deemed to be followed by the words “without limitation.”

Save where the context otherwise requires, a reference to a person includes a reference to an individual, a firm, a body corporate and an unincorporated association. A reference to a person also includes a reference to the person’s permitted heirs, trustees, personal representatives, executors, administrators, directors, officers, employees, agents, partners, members, successors and assigns.

5. Terms and Conditions when a Customer is Buying from PARHELIA

The prices of the products offered by PARHELIA follow the spot-price for precious metals as well as other price mechanisms.

PARHELIA reserves the right to cancel, refuse or reject any Order for any reason whatsoever, including cases where:

(a) Payment for any current or previous Order of the Customer has not been made, or received by PARHELIA, in accordance with these Terms and Conditions.

(b) Extraordinary situations arise in the precious metals market.

(c) Price, stock, delivery time or availability has been published erroneously due to computer-related problems or due to human factors.

(d) Deliveries from PARHELIA's suppliers have been delayed or cancelled.

(e) The price or other information has been published erroneously.

(f) The order is deemed questionable, suspicious, abusive or of significant risk to PARHELIA.

If PARHELIA cancels an order, PARHELIA will contact the Customer to either rearrange the terms of the sale or repay the received amount. If PARHELIA has cancelled an order, the Customer has the right to demand full reimbursement of the amount paid. PARHELIA reserves the right to retain funds from orders placed by Customers who have outstanding debts to PARHELIA.

Notwithstanding what is stated elsewhere in these Terms and Conditions, PARHELIA reserves the right to retroactively reverse and/or void an order where product item/s inconsistent with the Customer's placed order has been handed out to the Customer mistakenly or erroneously in regards to product type, metal or weight. PARHELIA furthermore reserves the right to retroactively reverse and/or void an order where PARHELIA has handed out product item/s not fully paid by the Customer.

Where PARHELIA deems it necessary to conduct a Customer Due Diligence (CDD) for a transaction: (a) the transaction is conditional upon PARHELIA completing the CDD to its satisfaction; (b) the customer must provide all relevant information as requested by PARHELIA; (c) where the Customer fails to provide the requested information in a timely manner, PARHELIA shall have the right to discontinue the transaction whereupon the Customer warrants to immediately pay PARHELIA an administrative fee of SGD 200; and (d) where PARHELIA finds itself unable or unwilling to complete the transaction upon the completion of a CDD, the transaction will be deemed as never entered into and any payment made by the Customer will be returned to the Customer in accordance with this Agreement.

By placing an Order with PARHELIA, the Customer represents, warrants and undertakes that:

(a) The funds used to settle the Order are the Customer’s own funds;

(b) The Order is placed solely by the Customer, on the Customer’s own behalf, and not on behalf of, or under the instruction of, any other person; and

(c) The Customer will be the recipient of, and will retain control over, the purchased precious metals.

Where any of the foregoing is not true, including where another person provides the funds, instructs the Order, receives the precious metals, or retains control of them, the Customer must disclose this to PARHELIA at the time of placing the Order and provide such information and documentation as PARHELIA may require to conduct CDD/ECDD. PARHELIA may refuse, cancel or place on hold any Order that does not comply with this clause or where adequate disclosure is not made or is unsatisfactory.

When purchasing from PARHELIA’s location in Singapore, Investment Precious Metals are exempted from GST in Singapore. In the event that PARHELIA offers products that are not exempted from GST, the price listed on the website will include GST.

PARHELIA sells bullion products in bullion condition, unless otherwise noted. Bullion products are produced for investment purposes and often have minor defects such as scratches, marks, rough surfaces, deformities, spots, milk spots, discoloration and other similar minor defects. PARHELIA does not change or replace items which are in normal bullion condition. For products sold in proof condition, PARHELIA will change or replace products in cases where any visible defect is pointed out at the time when the Customer first receives the products. PARHELIA does not change or replace any items brought back to PARHELIA retroactively.

6. Location

PARHELIA may offer products or services for sale in multiple countries. These Terms and Conditions apply to all orders regardless of which location or jurisdiction products or services are offered. PARHELIA does not have any permanent establishment in any country other than Singapore. The Customer agrees that PARHELIA may use an agent to fulfill order handling, vault storage, dispatchment and administrative services as required in jurisdictions other than Singapore. The Customers contractual counterparty is however always PARHELIA Pte. Ltd.

7. Price for Customer Orders

Unless otherwise stipulated, the price for an item/items ordered by a customer is locked in at the time an order is placed, specifically, at the time the Customer confirms the purchase by clicking "Confirm", “Place Your Order” or similarly in the online checkout or when the Customer instructs a PARHELIA representative to place an order in the shop, via phone, e-mail or any other means of communication. When an order has been confirmed by the Customer in the checkout on the website, or the settlement for an Auction has been confirmed at Auction Settlement, or via any other means of communication, an order confirmation is sent by e-mail. When an order is placed in the shop, the Customer is handed a physical order confirmation which also serves as the receipt for the products ordered. The formal invoice is sent to the Customer via e-mail when the Customer’s full payment has been registered by PARHELIA. PARHELIA reserves the full unconditional right to determine the price to which PARHELIA offers to buy and sell products. PARHELIA reserves the right to charge different prices for products and services depending on what payment method the Customer chooses. Customer orders for precious metals are binding. By placing an order, the Customer enters into a binding agreement as stipulated in these Terms and Conditions. All orders regardless of availability status, i.e. whether the products ordered are in stock or not, are binding and final.

8. Order Payment

In this section:

“Administrative Fee” means an administration fee for an order aborted by or on behalf of a Customer which is an amount that is, for an order related to an auction the higher of S$200 and 10% of the Customer’s highest Bid, or in other cases S$200.

“Cost” means any cost, fee, expense, penalty, duty or charge including those for any reminder, collection, legal service, court application or court proceeding.

“Price Loss” means the decrease in the price of a product in an order from the time of the order to the time when the order is aborted.

The payment for an order must be sent (initiated) within one banking day from the order placement for all payment methods except for online Credit/Debit card payments where the payment must be made within 24 hours and except for cryptocurrencies where the payment must be sent (initiated) within 20 minutes. If an order is placed during a non-banking day, the payment must be initiated the next banking day. In the case of a bank transfer, the order number, which is obtained when placing the order, should if possible be marked in the message field of the bank transfer form used for transmitting payment to the recipient/beneficiary, PARHELIA.

The funds must reach PARHELIA within four (4) banking days of placing the order. PARHELIA reserves the right to demand payment sooner than the above-mentioned time frame. In such case, the Customer will be contacted after placing the order. The Customer bears any fee, charge or cost which the Customer’s bank or payment service provider may impose.

If the payment for an order is not initiated or completed within the stipulated timeframe, PARHELIA will have the right to abort the order on behalf of the Customer whereupon the Customer must immediately pay PARHELIA the Administrative Fee, any Costs incurred by PARHELIA for processing the aborted order, and, in the case of an order that is not the result of an auction, any Price Loss for the products ordered. The invoice for an aborted order, if not fully paid, may be handed over to a collection agency or to a court for collection. If the Customer has any unsettled invoice such as for products or Administrative Fees or Costs or Price Losses, any fund held by PARHELIA in the Customer’s favour will be allocated towards the settlement of such an invoice first starting with the earliest outstanding debt. As precious metals orders are binding without exception, PARHELIA reserves the right to apply any and all funds held in favour of the Customer towards the payment for any of the Customer’s orders regardless of whether such orders have been aborted, or towards any outstanding Administrative Fee, Cost or Price Loss owing to the Customer’s order. If an order has been partially paid, PARHELIA will remind the Customer to settle the outstanding amount and when full payment has not been received within twenty-eight (28) days of the order placement, the terms and conditions of this paragraph applies equally as if payment has not been initiated or completed within the stipulated timeframe and any remaining balance held in favour of the Customer thereafter will be credited to the Customer's PARHELIA account.

The Customer acknowledges that the Customer bears the full responsibility to send funds, including cryptocurrency funds, to the correct account number or cryptocurrency address as designated by PARHELIA on the order confirmation.

The Customer acknowledges that PARHELIA reserves the right to return the funds, if possible, and/or terminate the order if there are doubts over the owner, identity or origins of the funds. PARHELIA reserves the right to conduct Customer Due Diligence (CDD) or Enhanced Customer Due Diligence (ECDD) on the Customer in accordance with the regulatory regime for precious metals dealers in Singapore. The CDD or ECDD may include requests for information verifying the Customer's identity by obtaining information about NRIC number, passport number, occupation, nationality, address, date of birth and contact number. The Customer may be required to show proof of identifying information which PARHELIA may copy. The CDD or ECDD may also include requests for information to establish the beneficial owner of funds or metals, questions and verification about income level, source of wealth and source of funds and whether the Customer is indeed the entity or representative of the entity behind the purchase. Where PARHELIA has not received adequate information for the conduct of CDD or ECDD as the case may be, or deems that it is unable to complete CDD or ECDD satisfactorily with the information made available to PARHELIA, PARHELIA reserves the right to cancel the order, place the order on hold, or terminate any and all transactions with the Customer whereupon the Customer shall release PARHELIA from all liabilities flowing from any consequential refusal to, delay in, or cancellation of transaction with the Customer. PARHELIA will not be responsible for any losses due to insufficient/unclear transaction or identification details provided by the Customer.

The Customer acknowledges that any unclaimed funds of unknown origin accrue to PARHELIA following a period of six years from the funds received by PARHELIA.

8.1. Cash/NETS/Card Payment

For orders placed with Singapore selected as the location, the Customer may choose to walk in to PARHELIA's shop to place an order for cash, NETS or card payment or may choose to place an order online with cash, card payment as payment method. In the case where cash or NETS payment is selected, the Customer must proceed to PARHELIA's shop at 9 Dunlop road, Singapore 209344, no later than the next business day to make payment. No appointment is necessary.

PARHELIA reserves the right to conduct CDD or ECDD on a Customer paying cash generally and specifically in a case where the amount is above SGD 20,000 or equivalent in foreign currency. The CDD or ECDD may include requests for information verifying the Customer's identity by obtaining information about NRIC number, passport number, occupation, nationality, address, date of birth and contact number. The Customer may be required to show proof of identifying information which PARHELIA may copy. The CDD or ECDD may also include requests for information to establish the beneficial owner of funds or metals, questions and verification about income level, source of wealth and source of funds and whether the Customer is indeed the entity or representative of the entity behind the purchase. If no supporting information is provided, PARHELIA reserves the right to cancel the order or place the order on hold. If PARHELIA is unable to obtain the Customer's identifying information, after requesting for it, the Customer understands that regulations may prohibit PARHELIA from completing the transaction and that PARHELIA may have to terminate any other transaction entered into with the Customer.

PARHELIA reserves the right to change the payment method, from cash or card payment to payment via bank account. PARHELIA will in such a case notify the Customer and may give the Customer a grace period to be able to transfer or deposit the funds to any of PARHELIA's bank accounts.

If any fund will be returned to the Customer’s credit card for any reason including the termination, cancellation, or modification of an order, PARHELIA will return such fund to the credit card in the same currency in which the fund was originally paid. The Customer acknowledges that the Customer shall be responsible for and agrees to bear all loss that may result from currency conversion or any fee, charge or cost which the Customer’s bank or payment service provider may impose.

8.2. Cheque Payment

For orders placed with Singapore as location, a Customer may choose to place an order in the shop or online with cheque as payment option. In the case where cheque is selected as payment method, the Customer is required to send or hand over the cheque to PARHELIA within one banking day from the order placement day.

All cheques must clear with the funds irrevocably available in PARHELIA's account before any delivery is initiated.

8.3. Cryptocurrency Payments

Where a Customer makes a payment to PARHELIA in cryptocurrency for an order or commits to receiving payment from PARHELIA in cryptocurrency, the customer hereby gives consent to PARHELIA to hedge the transaction on a best-effort basis (referred to as "Leg 1”). In the event that any part of the cryptocurrency or fiat amount needs to be returned due to the termination, cancellation, or modification of an order, or for any other reason, PARHELIA retains the right to unwind the hedged cryptocurrency or fiat amount from Leg 1 on a best-effort basis (referred to as “Leg 2”). The customer acknowledges and agrees to bear any loss that may result from a price fluctuation between Leg 1 and Leg 2.

9. Personal Collection of Orders in Singapore

For orders placed with Singapore as location, Customers can choose to pick up their items ordered online in person at PARHELIA's shop at 9 Dunlop Street, Singapore 209344 by selecting "Personal Collection (Pick-up)" as delivery method in the checkout.

Upon the online order being placed, the Customer can proceed to pick up location to pick up the items ordered assuming that the payment has been settled. Alternatively, for orders placed with Singapore as location, the payment can be settled when the Customer collects the items.

No appointment is necessary. For verification purposes, the Customer must bring identification for the collection if the items have been pre-paid.

An authorized representative of the Customer can also pick up the order, provided that sufficient identification including a copy of the Customer's identification and a signed letter of authorization from the Customer is presented. PARHELIA requires the Customer or his/her authorized representative to sign an acknowledgement upon receiving the items from PARHELIA. PARHELIA reserves the right to refuse to hand over the items ordered, in the event that the identity of the Customer or his/her authorized representative or their relationship is not verified, or in the event the payment for the items ordered is not confirmed.

In the case where the release date in the online checkout was indicated as immediately, the products are typically available for pick up as soon as the payment has been received and processed by PARHELIA. For items listed with a specific release date in the online checkout, the items will normally be available within 7 business days of the listed date. In extraordinary cases with circumstances outside of PARHELIA’s control such as, but not limited to, delays from our suppliers, transportation delays and so forth, PARHELIA reserves the right to initiate the delivery within 60 days of the placed order. PARHELIA insures all deliveries from its suppliers. In the unlikely event that the items are damaged or missing in transit from its suppliers, PARHELIA reserves the right of further delay of the delivery or repayment upon settlement of the claim with its insurer. All items must be picked up by the Customer no later than seven (7) days after the later of a) the order placement if the payment will be settled at the time of collection, or b) the payment confirmation e-mail in the case where the order has been pre-paid. If for any reason the Customer or the Customer’s authorized representative is unable to pick up the order within this period, PARHELIA reserves the right to process the ordered items into vault storage and debit storage charges as well as a withdrawal charge in accordance with PARHELIA's prevailing fee schedule for vault storage. The Customer can however, assuming valid reasons, contact PARHELIA to request an extension, or to arrange another delivery option such as delivery to the Customer's address.

Extensions for picking up of items ordered shall be given at the discretion of PARHELIA and shall not exceed six (6) months from the date of confirmation of the order. For ordered items not picked up within six months, a late pick up fee of SGD 200 per order will apply in addition to the storage fees.

The Customer hereby covenants that for any order not collected within six months from the date of its confirmation, PARHELIA shall have the right to immediately acquire all uncollected items at PARHELIA's prevailing Customer sell price without reference to the Customer and all storage and late pick up fees accrued shall be paid out of the proceeds of such sale. Any excess amount will be credited the Customer's PARHELIA account. Unclaimed items will accrue to PARHELIA following a period of six (6) years. For the aforesaid purpose, the Customer hereby authorises PARHELIA to conduct such sale, payment and accrual on behalf of the Customer.

10. Shipment of Orders

PARHELIA will always bear the risk for the delivery until the Customer has signed for the parcel (except the products purchased with credit card as detailed at the end of this section).

Shipping will be initiated as soon as possible after the full payment has been received. Delivery for items in stock listed as available for immediate delivery, will normally be initiated within three (3) weekdays upon receiving payment. For items listed with a specific delivery date, delivery will normally be initiated within 7 business days of the listed delivery date. In extraordinary cases with circumstances outside of PARHELIA’s control such as, but not limited to, delays from our suppliers, transportation delays and so forth, PARHELIA reserves the right to initiate the delivery within 60 days of the placed order. PARHELIA insures all deliveries from its suppliers. In the unlikely event that the items are damaged or missing in transit from its suppliers, PARHELIA reserves the right of further delay of the delivery or repayment upon settlement of the claim with its insurer.

For orders that are shipped; in the unlikely event that a parcel has not reached the Customer within 21 days from the time the Customer received the e-mail notification of the order being sent, the Customer must contact PARHELIA, which will conduct an investigation of the shipment.

If thereafter PARHELIA notifies the Customer that PARHELIA's courier service provider has provided a signed proof of delivery for that order, the Customer must, within 48 hours of the notice, provide PARHELIA with a copy of a police report filed by the Customer about the non-receipt. Failing that, the Customer will be deemed to have signed for the parcel and the order deemed to have been received by the Customer.

If the Customer's package is damaged or opened upon delivery, the Customer must notify the courier/post office immediately and make a note of the damages on the delivery receipt before contacting PARHELIA.

If the Customer receives incorrect or damaged items, the Customer must contact us immediately in accordance with our policy.

If the Customer orders several items with different delivery times, the items will be delivered at the time when all items are available for delivery.

All coins are delivered in coin flips or coin envelopes unless otherwise stated.

In the case where a shipment for a pre-paid order is returned to PARHELIA, PARHELIA keeps the parcel for six (6) months during which time the Customer can make claim for the parcel. PARHELIA will debit a fee of S$200 plus shipping costs to resend the parcel. If the parcel is unclaimed following six (6) months, PARHELIA reserves the right to process the items into Vault Storage and charge storage fees and withdrawal fees in accordance with the Schedule of Storage Service Fees. In the event that the parcel is unclaimed after 6 years, ownership of the items in the parcel will accrue to PARHELIA.

All items ordered are shipped from the location ordered. If the Customer, for example, has selected Singapore as location, the items are shipped from Singapore. The customer is responsible for any import costs such as, but not limited to, import taxes, import duties, import tariffs or import declarations where applicable.

PARHELIA is not responsible for losses or damages in the case of uncollected or returned parcels.

11. Storage Agreement between the Customer and PARHELIA

This Agreement represents PARHELIA’s assurance to its Customers that Customer owned bullion products stored under this Agreement are held under the direct legal ownership of the Customer. Customers are assured that all bullion products are securely stored, protecting the Customer’s unencumbered ownership of the bullion. All allocated bullion stored under this Agreement shall be recognized to be the property of the Customer at all times with PARHELIA only acting in the capacity of storage provider. This storage Agreement and the storage services provided under this Agreement is not a financial or fiscal service or a financial or fiscal product but an Agreement for providing storage of physical precious metals.

When the Customer selects to purchase bullion from PARHELIA, the delivery is effectuated to the Customer at the time of PARHELIA setting the order status of the order to “Stored in Vault” and notifying the Customer thereupon by sending the Customer an e-mail to the Customer’s registered e-mail address. PARHELIA is thereafter merely acting as a Vault Storage Provider and cannot and will not encumber, lease or collateralize the Customer’s bullion in any way.

The Customer can place an order for physical withdrawal of his/her bullion online at PARHELIA’s website anytime 24/7.

12. Opening an Account

The Customer must open an account online to purchase bullion online, to store bullion in vault storage or to maintain an account balance with PARHELIA. To open an account, the Customer must enter the Customer’s correct Customer information including an address and choose a password. At the time of placing the first order or transaction, the Customer must also select a PIN code consisting of a minimum of 4 digits. The Customer will have to re-enter the PIN code for certain subsequent transactions relating to vault storage or a PARHELIA Account Balance.

When the Customer has opened an account, the Customer will receive a confirmation sent to the Customer’s registered e-mail address. The Customer will also receive e-mail confirmations of buy orders, sell orders and bullion withdrawals, as well as e-mail notifications about funding and withdrawal activities on their PARHELIA Account Balances. The Customer shall notify PARHELIA immediately in the event the Customer finds any discrepancies on the Customer’s account or on any e-mail notifications, e-mail updates, e-mail statements, in any SMS text messages or in any other communication sent to the Customer’s registered e-mail address, registered mobile phone number or registered address.

All bullion stored on behalf of the Customer in the vault is reflected to under Your Account > Cash & Bullion Dashboard (Mobile: Menu > Cash & Bullion Account > Cash & Bullion Dashboard. The Customer shall notify PARHELIA immediately in the event the Customer finds any discrepancies between the Customer’s recorded transactions and the Cash & Bullion Dashboard.

To prevent abuse, each Customer is only allowed to create one account with PARHELIA. Any user found to have abused the system or holding multiple accounts may be blacklisted and barred from future transactions with PARHELIA. PARHELIA reserves the right to retract the free BSP Grams from account users found to have abused the system. PARHELIA furthermore reserves the right to merge accounts if the Customer has opened multiple accounts.

12.1. Account Suspension and Termination

PARHELIA reserves the right to suspend or terminate a PARHELIA account for any reason, including but not limited to events where:

(a) Orders have been placed from the account but where payment has not been initiated at all or has not reached PARHELIA within the time frames given by these Terms and Conditions

(b) The Customer has abused PARHELIA's system by e.g. but not limited to: opened several accounts and placed an excessive amount of small orders within a short time period leading to unreasonable administrative burden.

(c) The Customer has not responded to, been unwilling to respond, acted suspiciously or responded unsatisfactorily to a Know-Your-Customer, Due Diligence or Periodic Review request.

(d) PARHELIA suspects that the Customer is using his/her PARHELIA account for illegal or disallowed purposes.

(e) PARHELIA suspects that the Customer has attempted or conducted fraudulent activities.

(f) The customer has outstanding debts with PARHELIA remaining unpaid following more than six (6) months of the last payment date.

(g) There is an ongoing dispute between PARHELIA and the Customer or an ongoing dispute between joint account holders or signatories of the Customer.

(h) The Customer has requested for the account to be locked or closed.

(i) The Customer has threatened, abused, insulted, harassed or acted unlawfully against PARHELIA or any of its personnel.

Where a Customer's account will be terminated and there is no other agreement with the Customer on asset liquidation and fund withdrawal upon or after termination, bullion held in the account will be liquidated within 1 business day of account termination at the prevailing rate; liquidation will be in the currency which PARHELIA deems most appropriate; and funds will be remitted to the customer’s bank account as notified by the customer or held by PARHELIA without interest in the absence of such notice.

13. Terms and Conditions for Selling to PARHELIA in Singapore

When selling products to PARHELIA, the Customer can lock in the sell price online at PARHELIA's website any time by selecting the relevant products and quantity in the pre-configured list under Sell Gold & Silver (Mobile: Menu > Sell Gold & Silver To Us). The Customer can also lock in the price by walking into PARHELIA's shop at 45 New Bridge Road, Singapore.

PARHELIA reserves full unconditional right to determine the price to which PARHELIA offers to buy and sell products for all products and services.

When placing a sell order online, the Customer is required to enter his/her personal details and select the preferred method of how to get paid. PARHELIA and the Customer agree to the Terms and Conditions stipulated in this text by the Customer submitting the order. When the Customer has submitted the sell order, an e-mail order confirmation is sent to the Customer’s registered e-mail address and an SMS text message is sent to the Customer's registered mobile phone. The Customer must thereafter, within one business day, hand over the items to PARHELIA in its shop at 9 Dunlop Street (no appointment is necessary) or within one business day initiate a shipment of the items to “PARHELIA Pte. Ltd., 9 Dunlop Street, Singapore 209344”. If the Customer ships the items to PARHELIA, the Customer bears all risks of the delivery until PARHELIA has received and signed for the parcel.

PARHELIA recommends that all parcels to PARHELIA are sent with a traceable and insured shipping method. Sell orders placed online under www.parheliasg.com with location Singapore selected will require that items are shipped to the vault address in Singapore.

By handing over items to PARHELIA for testing, the Customer acknowledges that PARHELIA has the right to disassemble, split, scrape or in any other way adjust the form of the items necessary to test the metals. The Customer furthermore acknowledges that PARHELIA has the right to use X-Ray equipment, electronic test devices, spectrometers and chemical testing solutions on the items. PARHELIA does not take responsibility for any damages or changes that may occur on the items during the authentication and verification process.

The listed price for which the Customer can sell bullion bars or coins on PARHELIA’s website is valid for Investment Precious Metals (IPM) including 100 Gram PARHELIA Gold Bullion Bars and 1 Kilogram PARHELIA Silver Bullion Bars in original bullion condition subjected to PARHELIA's approval of the order.

The listed price for a bullion product is valid if the product is in its original condition. The price reduction for a bar or coin that is not in its original condition is dependent on the severity of its damage and whether there has been a loss in weight. Provided there has been no loss in weight, the reduction is normally in the range of 0.5% to 4% (or more for the 100 Gram PARHELIA Gold Bullion Bar and the 1 Kilogram PARHELIA Silver Bullion Bar).

For any product sold with no spread between the buy and sell price (including the 100 Gram PARHELIA No-Spread Gold Bullion Bar and the 1 Kilogram PARHELIA No-Spread Silver Bullion Bar), original condition means that the product does not exhibit any sign of damage, defacement of its logo or mintmark, or damage, tamper or removal of its original packaging. Where such a product is not in its original condition, PARHELIA will assess its sell-price as an IPM without the no-spread feature and according to these Terms and Conditions. When the Customer sells such a product, the Customer must produce on request the original buy-order showing the date when it was first purchased from PARHELIA.

In the event that a price reduction has to be imposed, the reduction will be communicated directly to the Customer in the shop or if it's a shipped order, a confirmation e-mail with the new pricing will be sent to the Customer. The payment settlement will only be initiated if the Customer agrees to the revised price. If the Customer and PARHELIA cannot come to for an agreement on the revised price, PARHELIA will initiate the return of the bullion at the Customer's cost.

PARHELIA will initiate payment for the sold items according to the Customer's instruction as soon as the items have been inspected, tested and verified. For Customer walk-ins, PARHELIA is normally able to settle sell orders by cash or by cheque instantly. PARHELIA however reserves the right to pay the funds to the Customer's bank account. The payment will be sent to the Customer's bank account within 6 banking days from the point in time when PARHELIA takes possession of the items. The Customer bears any loss that may result from currency conversion or any fee, charge or cost which the Customer’s bank or payment service provider may impose. If everything is in order, the payment will typically be sent within 3 banking days from the time when PARHELIA takes possession of the items. For Customers who would like to use the proceeds from a sell order in Singapore to buy items from PARHELIA in the future, the Customer can select to have proceeds of the sell order credited to the Customer’s PARHELIA account.

A sell order for precious metals items is binding from the earlier of the Customer agreeing to the Terms and Conditions by submitting the order online on PARHELIA's website, or when the Customer receives a sell order confirmation document from PARHELIA after handing over the items to PARHELIA for the purpose of selling them. There are no cancellation rights when selling. PARHELIA generally rejects all orders for Customers that have previously cancelled binding orders. For cancelled orders, PARHELIA reserves the right to debit a fee of S$200 plus any price development negative to PARHELIA for the products covering the time between the order placement and order cancellation. Orders are cancelled when items in an order placed by a Customer is not handed over or sent to PARHELIA within the stipulated time, when items received do not, in part or in full, contain the stipulated fineness of precious metals, or when forged items are handed over or sent to PARHELIA.

Notwithstanding what is stated elsewhere in these Terms and Conditions, PARHELIA reserves the right to retroactively reverse and/or void any sell order where:

(a) Upon further testing, assaying or melting of received items, the metal type and/or metal purity as determined by PARHELIA differs from that stated on the sell order document issued to the Customer.

(b) The price has been published erroneously on PARHELIA's website, including in PARHELIA's internal system or teller system, due to computer-related problems, due to problems concerning price data or due to human factors.

(c) A mistake such as for example, but not limited to, a misweighing, a payment error or a product input error has led to an incorrect payment to the Customer.

PARHELIA reserves the right to reject sell orders. If PARHELIA chooses to cancel an order, regardless of reason, the Agreement is cancelled, and the items are returned to the Customer. PARHELIA reserves the right to debit shipping costs, Cash on Delivery costs and other costs including a probing cost of S$2 per gram for gold, platinum and palladium or S$0.10 per gram for silver with a minimum of S$200 per parcel if an order is cancelled due to erroneous information from the Customer such as, but not limited to:

- the metal not being a precious metal;

- an incorrect description has been given by the Customer;

- the metal deviating significantly from the purity and weight that the Customer has specified; or

- the metal being of another type than the Customer has specified.

If PARHELIA chooses to return the items for any other reasons, there is no extra cost incurred by the Customer.

The Customer hereby warrants that in selling an item to PARHELIA where PARHELIA determines, whether during enhanced testing, at melting or otherwise, that the item is not consistent with information on the sell order document provided to the Customer at or before the time of PARHELIA’s payment for that sale such that the item (a) is of a different weight or purity/karat, or (b) comprises a different metal, PARHELIA reserves the right and discretion to either pro-rate the calculation whereupon the Customer shall pay PARHELIA the difference as calculated by PARHELIA, or to void the sale whereupon the Customer shall repay PARHELIA the purchase money in full in exchange for PARHELIA returning the item to the Customer.

The Customer acknowledges that he/she bears full responsibility to fill in the correct Customer information and payment details such as e.g. selecting the correct preferred cryptocurrency and inputting the correct bank account number or cryptocurrency address, when selling bullion to PARHELIA. The Customer furthermore acknowledges that PARHELIA assumes no responsibility for losses resulting from inaccuracies in payment details such as the Customer e.g. selecting an incorrect cryptocurrency or the Customer inaccurately inputting the bank account details or cryptocurrency address.

By shipping items to PARHELIA, the Customer acknowledges that for the purposes of testing and verification, PARHELIA has the right to disassemble, split, scrape or in any other way adjust the form of the items necessary to test the metals. The Customer furthermore acknowledges that PARHELIA has the right to use X-Ray equipment, electronic test devices, spectrometers and chemical testing solutions on the items. PARHELIA does not take responsibility for any damages or changes that may occur on the items during the authentication and verification process.

The listed prices for bullion products on the sell page are valid if the products are in their original condition. The price reduction for a bar or coin that is not in its original condition is dependent on its severity of damage and whether there is a loss of weight or not. Provided there is no loss of weight, the reduction is normally in the range of 0.5% to 4%.

In the event that a price reduction has to be imposed, the reduction will be communicated directly to the seller via confirmation e-mail with the new pricing. The payment settlement will only be initiated if the Customer agrees to the revised price. If the Customer and PARHELIA cannot come to a compromise for the revised price, PARHELIA will initiate the return of the bullion at the Customer's cost.

PARHELIA will initiate payment for the sold items according to the Customer's instruction as soon as the items have been inspected, tested and verified. The payment will be sent to the chosen payment receiving method within 6 banking days from when PARHELIA takes possession of the items. The Customer bears any loss that may result from currency conversion or any fee, charge or cost which the Customer’s bank or payment service provider may impose. If everything is in order, the payment will typically be sent within 3 banking days from the time when PARHELIA takes possession of the items.

All orders are binding, and there are no cancellation rights when selling. For cancelled orders, PARHELIA reserves the right to debit a fee of USD$200 plus any price development negative to PARHELIA for the products covering the time between the order placement and order cancellation. Orders are cancelled when items in an order placed by a Customer are not handed over to PARHELIA within the stipulated time, when items received do not, in part or in full, contain the stipulated fineness of precious metals, or when forged items are handed over to PARHELIA.

Notwithstanding what is stated elsewhere in these Terms and Conditions, PARHELIA reserves the right to retroactively reverse and/or void an order where:

(a) Upon further testing, assaying or melting of received items, the metal form, type and/or metal purity differs from that stated on the invoice.

(b) The price has been published erroneously on PARHELIA's website, including in PARHELIA's internal system or teller system, due to computer-related problems, due to problems concerning price data or due to human factors.

(c) A mistake such as for example, but not limited to, a misweighing, a payment error or a product input error has led to an incorrect payment to the Customer.

PARHELIA reserves the right to reject or cancel sell orders at its discretion. Where PARHELIA cancels an order, regardless of reason, the Agreement is cancelled and the items are returned to the Customer. PARHELIA reserves the right to debit shipping costs, Cash on Delivery costs and other costs including a probing cost of USD 2 per gram for gold, platinum and palladium or USD 0.10 per gram for silver with a minimum of USD 200 per parcel if an order is cancelled due to erroneous information from the Customer such as, but not limited to:

- the metal not being a precious metal;

- an incorrect description has been given by the Customer;

- the metal deviating significantly from the purity and weight that the Customer has specified; or

- the metal being of another type than the Customer has specified.

If PARHELIA chooses to return the items for any other reasons, there is no extra cost incurred by the Customer.

The Customer hereby warrants that in selling an item to PARHELIA where PARHELIA determines, whether during enhanced testing, at melting or otherwise, that the item is not consistent with information on the sell order document provided to the Customer at or before the time of PARHELIA’s payment for that sale such that the item (a) is of a different weight or purity/karat, or (b) comprises a different metal, PARHELIA reserves the right and discretion to either pro-rate the calculation whereupon the Customer shall pay PARHELIA the difference as calculated by PARHELIA, or to void the sale whereupon the Customer shall repay PARHELIA the purchase money in full in exchange for PARHELIA returning the item to the Customer.

The Customer acknowledges that he/she bears full responsibility to fill in the correct Customer information and payment details such as e.g. selecting the correct preferred cryptocurrency and inputting the correct bank account number or cryptocurrency address, when selling bullion to PARHELIA. The Customer furthermore acknowledges that PARHELIA assumes no responsibility for losses resulting from inaccuracies in payment details such as the Customer e.g. selecting an incorrect cryptocurrency or the Customer inaccurately inputting the bank account details or cryptocurrency address.

13.1. Selling to PARHELIA Generally

Where the Customer will deliver the products of a sell order by shipping and shipment has not been initiated within the time stipulated in section 14.1, 14.2 or 14.3 whichever the case may be, or has not been delivered to PARHELIA within two (2) business days from the Customer having initiated shipment, the order may be repriced based on the prevailing prices of the metals and relevant currency after the products have been delivered to PARHELIA. Upon a reprice, PARHELIA will send the repriced order to the Customer. PARHELIA will not be liable for any consequences of such repricing including price differences.

Where PARHELIA deems it necessary to conduct Customer Due Diligence (CDD) for a transaction: (a) the transaction is conditional upon PARHELIA completing the CDD to its satisfaction; (b) the customer must provide all information as requested by PARHELIA; (c) where the Customer fails to provide the requested information in a timely manner, PARHELIA will have the right to discontinue the transaction whereupon the Customer warrants to immediately pay PARHELIA an administrative fee of SGD 200; and (d) where PARHELIA finds itself unable or unwilling to complete the transaction upon completion of the CDD, the transaction will be deemed as never entered into and any product belonging to the Customer will be returned to the Customer in accordance with this Agreement.

14. Privacy Policy

This website use cookies and session cookies to facilitate activities for individual users. The information is used for identification purposes and to fill in data fields to facilitate the accessibility of services on this website. Cookies are also used for statistical purposes. Session cookies are only used for the duration you are logged in to store session information. The information collected is anonymous. If you do not wish to accept cookies, your browser can be set to deny cookies. This however would affect the functionality that you would experience when using this website.

PARHELIA protects its customers personal integrity and processes customer information with full confidentiality. Following the EU-regulation on General Data Protection Regulation, effective 25 May 2018, PARHELIA would like to inform you how the company handles personal information. Through its e-commerce system, PARHELIA collects the personal information that its users and customers have supplied the company with. The following information is collected: name, e-mail, telephone number, address, post code, city and country. PARHELIA also uses personal information for marketing in the form of newsletters and promotional offers via e-mail or mail. PARHELIA safeguards our customers’ information zealously. We will never sell any personal information. We will never share any personal information except to the extent required by law or necessary for delivering, or resolving any dispute concerning, our services. PARHELIA saves the users/customers personal information as long as there are legal obligations for the company to do so. As a user/customer, you can at any time request us to supply you with the personal information registered about you. You can at any time request us to change incorrect information and you can at any time request us to delete your personal information provided that there are no legal obligations for us to retain it. PARHELIA's e-commerce system is rigorously constructed to protect your personal information. There's a limited number of staff members in managerial positions who have access to handle your personal information. If you have any questions concerning the treatment or collection of personal information, please contact PARHELIA Company, 9 Dunlop Street, Singapore 209344 via mail or send an e-mail to admin@parheliasg.com.

15. Law and Disputes

This Agreement shall be governed and interpreted according to the laws of Singapore. Any action by either party which does not comply with Singaporean laws shall be deemed void.

Any dispute arising out of, or in connection with this Agreement, shall primarily be subject to mediation between the parties and if not resolved be referred to and resolved by the laws of Singapore.

16. General and Miscellaneous Provisions

a) The Customer is solely responsible for understanding and complying with all laws, rules and regulations in the jurisdictions applicable to the Customer.

b) The Customer must inform PARHELIA of any changes in the Customer's contact details and other information provided to us, including, but not limited to: postal address, e-mail address and mobile telephone number. PARHELIA may periodically contact the Customer to validate the information. If the information cannot be validated, PARHELIA reserves the right to lock the account until PARHELIA can verify the Customer’s information details.

c) Any notice communicated by PARHELIA shall, unless otherwise noted in this Agreement, be e-mailed to the Customer’s e-mail address provided by the Customer’s PARHELIA account. Any notice by PARHELIA will take effect on the 3rd day of it being sent.

d) The Customer or PARHELIA account holder agrees to PARHELIA sending out periodic e-mails with information about the market, products, events, promotions or similarly. The Customer can always choose to unsubscribe from these e-mails by clicking the unsubscribe link in such an e-mail.

e) In the event that the Customer fails to fulfil the obligations under this Agreement, PARHELIA reserves the right to assign a law firm or a debt collection company to act on PARHELIA’s behalf. Any costs or expenses incurred in relation to such an act shall be borne by the Customer.

f) The prices of the products offered by PARHELIA are determined by different factors such as the spot price of precious metals, market price premiums, demand, supply, market sentiment, shortages of precious metals, production capacity, shipping costs, insurance costs etc. as well as internal price mechanisms and risk controls put into place by PARHELIA.

g) Communicating with PARHELIA or reading material on PARHELIA’s website should not be taken as investment advice.

h) PARHELIA does not endorse any broker and does not guarantee the investment of any Customer. The price or value of bullion may fluctuate.

i) PARHELIA does not, whether on its own account, on behalf of any of its customers or on behalf of any third parties, engage in or offer any commodity trading services or commodities contracts, as defined by the Commodities Trading Act (Chapter 48A).

j) PARHELIA makes no representations about the advisability of purchasing bullion as investment and does not give financial advice.

k) These Terms and Conditions are not a solicitation of any products or services and are not targeting any specific country or market.

l) The Customer may not transfer the rights and obligations under this contract to anyone else.

17. Limitation of Liability

17.1. Transactions

PARHELIA cannot be held responsible for any loss or damage in the case the Customer has acted negligently in regard to the security of the Customer’s account generally, or password or PIN code specifically. PARHELIA can furthermore not be held responsible for any loss or damage. Furthermore, PARHELIA cannot be held responsible for any Customer using an unsecured computer in accessing the Customer’s account.

PARHELIA will not be liable for any loss resulting from, but not limited to, inaccuracies in bank details, inaccuracies in cryptocurrency payment details such as incorrect cryptocurrency selected or inaccurate cryptocurrency address input or other incorrect Customer details supplied by the Customer. PARHELIA shall not be liable for any damages or losses, including direct, indirect, consequential or incidental damages, which the user may incur due to the use or termination of the website, or due to the fault or negligence of any entity furnishing any facilities, equipment or services used in connection with the website, or due to the failure or delays in transmission, malfunction of equipment, breakdown or failure of any telecommunications systems, software or hardware provided by any entity used to operate the website, or due to any other such similar causes beyond the reasonable control or anticipation of PARHELIA.

If it is determined that PARHELIA is held liable to the Customer with regard to any transaction consistent to this Agreement, PARHELIA’s liability to the Customer in relation or due to any transaction shall be limited to the amount paid by the Customer in such transaction. In no event shall PARHELIA be held liable for any indirect, consequential, or exemplary damages.

17.2. Force Majeure

PARHELIA is not liable for failure to perform its obligations if such failure is a result of a superior or irresistible force or Act of God that cannot be reasonably anticipated or controlled.

If PARHELIA asserts Force Majeure as an excuse for failure to perform its obligation, PARHELIA must prove that it took reasonable steps to minimize delay or damages caused by foreseeable events. The Customer shall not make any claims for any appreciation in value of the bullion or any damages under any and all circumstances.

Liability in case of loss is determined as follows by the discretion of PARHELIA :

- First London Market fixing price (LBMA Gold Price and LBMA Silver Price) or London Platinum and Palladium Market fixing price (LPPM Platinum Price and LPPM Palladium Price) for the described Precious Metals on the day of discovery of the loss. In case the fix is not available on that particular day, then the fix from the next immediate business day shall be used or

- Alternatively, a replacement of the lost or defective bullion with other similar type of bullion of equal weight, quality and purity should be effectuated.

The Customer agrees to indemnify PARHELIA for any claims by a third party relating to or for the loss of the bullion.

The Customer shall indemnify PARHELIA from all losses, cost and expenses, including reasonable legal fees, which PARHELIA pays or incurs as a result or arising out of any dispute or litigation, whether instituted by PARHELIA or others, regarding the Customer’s right, title or interest in the bullion.

18. Confidentiality and Privacy

PARHELIA protects the confidentiality of its Customers. PARHELIA will not divulge any Customer information relating to this Agreement or otherwise to any third party unless forced to do so under Singapore law. PARHELIA may however disclose Customer information to its employees, agents and contractors for them to fulfill the obligations and requirements as stipulated in this Agreement.

PARHELIA respects the privacy of its Customers. PARHELIA's practices concerning the collection, storage, processing, analysis, transfer, and/or use of the Customer's personal information reflect PARHELIA's commitment and integrity in providing efficient and reliable services. The Customer information that is gathered by PARHELIA is used for customer service purposes only.

19. Third Party Access

The Customer must not enable any third party to access the Customer’s PARHELIA account, open or operate a PARHELIA account on the Customer’s behalf, or access the Customer’s computer or mobile device from which the aforesaid can be performed. The Customer must not provide any information, document or any form of verification to any third party which may be used in relation to any account at or transaction with PARHELIA. If the Customer authorizes a representative to operate the Customer’s account at or transactions with PARHELIA, that representative must open a PARHELIA account in the representative’s own name and declare to PARHELIA whom the representative acts for.

Without prejudice to any of PARHELIA’s rights under this Agreement, where the Customer is in breach of any provision under this section: (a) the Customer fully indemnifies PARHELIA for any loss, cost, expense, penalty and fee which PARHELIA may incur whether directly or indirectly in relation to the Customer’s breach (Costs); and (b) PARHELIA will have the right in respect of the Customer’s account to amend the payment terms of or invalidate any order. Where an order is invalidated under the provisions of this section, PARHELIA will return to the Customer any payment made by the Customer towards the order after deducting Costs to the originating source of the payment, or where that is not possible then in the manner which PARHELIA deems most appropriate for that purpose.

20. Validity

PARHELIA reserves the right to limit, suspend, put on hold or close a Customer account and/or limit access to funds held on a Customer account if the Customer violates the Terms and Conditions in this document or in any other Agreement entered into with PARHELIA.

PARHELIA may terminate this Agreement upon fourteen (14) days' notice given to the Customer. In case of termination, PARHELIA will send a notice to the registered e-mail address of the Customer as provided on the Customer account with PARHELIA or alternatively send a notice to the Customer's registered postal mail. The Customer is responsible for the payment of all fees incurred for the sales or withdrawal of the bullion regardless of the reason for the termination.

PARHELIA may terminate this Agreement at any time if:

a) The Customer breaches any of the terms of this Agreement.

b) The Customer goes into liquidation, or is declared bankrupt.

c) The Customer is suspected to be using the service of the company for illegal activities, including but not limited to, money laundering and terrorism financing.

d) The Customer fails to make punctual payment of the fees in accordance with the provisions of this Agreement.